La Canova del Vino srl

How to make a return

 

In case of damaged shipment:

In case you receive packages from La Canova Del Vino which have been visibly damaged by the courier (broken packaging or visibly stained from the run off of wine from any broken bottles) you should proceed in this way:

 

  • If the problem relates to a number of bottles, return the damaged package to the sender, signing the courier’s shipping note “With a reservation”. It will be then our duty to withdraw the damaged package and to resend it to you.
  • If, instead, it is a shipment of one bottle, send back the shipment to the sender and as before we will take care of the withdrawal and substitution for shipment.

 

Where the damaged product is no longer available, you will be contacted for an eventual substitution. If you do not find in our catalogue any product in substitution, LaCanovaDelVino will refund you the sum paid.
Any shipment costs incurred for return to the sender of the damaged package and redelivery of the replacement shall be assumed entirely by ourselves.

 

Information relating to right to withdrawal :


Purchases made on the La Canova Del Vino site are subject to the disciplines dictated by Legislative Decree 206/05 which guarantees you the right of withdraw, for any reason, from the purchase contract.

Conditions of the right to withdraw:

 

  • the purchased item(s) will have to be substantially integral.
  • shipment costs shall be incurred by La Canova Del Vino.
  • at its arrival in the warehouse, the goods will be examined in order to assess any damage or tampering (the substantial integrity of the goods returned is an essential condition for the exercising of the right to withdraw); we therefore recommend the maximum attention in preparation of the package, for example using the original packaging.
  • in order to exercise such rights, you will need to send us a communication in this sense, within 10 days from the date of receipt of the ordered goods and to send us the goods within a further 15 days.

 

Procedure to be followed:


Send an email to return@lacanovadelvino.com containing a declaration of the wish to exercise the right to withdraw, indicating all the information required:

 

  • order number and date of order.
  • invoice number.
  • which products shall be the subject of withdrawal.

 

Subsequently, you must wait for a communication from our Customer Service department who will authorize the return. After having received such communication, you must resend the goods, subject of return, within a further 15 days.

 

Refund times:

LaCanovaDelVino commits itself to refunding the customer within 14 working days from receipts of the goods, arranging to credit the Customer the amount correspondent to the value of the goods taken from the invoice. Shipment expenses are not included in the aforesaid amount. This is in compliance with art. 5, paragraph 6, Leg. Decree n. 185 of the 22/05/1999.